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Contact Center Service

Our solutions allow clients transform the way they influence customer loyalty, retention and satisfaction, while ensuring cost- efficiency. Our services are rapidly scalable to be responsive to the dynamic changing market place. We provide both inbound and outbound contact center services, which makes provision for support, telemarketing and marketing survey operation possible.

We utilize a Customer Relationship Management (CRM) solution, a Collaborative Ticketing System, Interactive Voice Response Solutions and industry standard Customer Service Training, hence delivering a total and sustainable solution towards effective and valuable customer interaction.

The Apherion contact center solution caters to multilingual clients’ therefore positioning organizations to effectively and efficiently deal with customers irrespective of language of choice. We have the capacity to accommodate your 24-hour Contact Center requirements to support clients that are from different areas of the world and in different time zones.